Frequently asked questions

Got a question? Feel free to contact us using the information provided on the Contact Us page.

Before you shoot your next email, please read the following questions others are asking.

What exactly is My knowledge Banks?

My knowledge Banks is your solution space for discovering and developing the best version of yourself. We support people who feel unsatisfied with their lives, to discover and live a more purposeful and fulfilling life. Here, Dr Fred Freeman Okpala and other experts, mentors, counsellors, and specialists in your areas of interest and life purpose provide you with the knowledge and wisdom that leads to a happier and healthier life. Read more in about us page.

What kind of support do you offer?

We offer speedy email support from a live human Monday – Friday. Just send us an email.

How do I schedule for coaching or mentoring?

Send us an email of fill in the contact us form, with the explanation of the reason(s), your names and contact details

Can you handle group coaching or mentoring?

Yes! We have some pretty cool specific functionality built for group coaching. You can also use our “group coaching” feature for smaller live online classes or workshops.

Can you coordinate between different time zones?

Yes, if you let us know your local time zone, we can plan for that.

What is your return policy?

Our return policy is available here >> Refund Policy

Do I need special software or hardware to read eBooks?

All you need is your PC, laptop or handheld device and the free Reader software. We offer eBooks in PDF download.

Can I download eBooks on to my hand-held device?

In most cases, yes. This does depend on which operating system your hand-held device is running however, as different eBook formats are compatible with different operating systems. You can download ours once your device support PDF documents.

Can I print and copy my eBooks?

Yes, you can print and copy the eBooks using computer or laptop

Once I have purchased my eBook, will it always be available?

Yes, once you have purchased the eBook it is yours. You will have a copy in your email address.

How do I get help if I have a problem?

Please contact our support team using our email address and we will be happy to assist you and, will always try to respond to your request within 24 hours.

What are the benefits of reading eBooks?

In most cases, eBooks are cheaper than paper books.

1. Instantly available worldwide – just download the eBook instead of waiting for snail mail or local release.
2. Full Text Search available – Search our entire database of eBooks for a specific phrase or keyword.
3. Convenient – imagine loading several novels and a few magazines onto a portable reading device before you go on holiday.
4. Quick to download – the average novel takes only 2-4 minutes.
5. You can build a whole library of digital books.
6. Users can do research and create or organize content.
7. eBooks reading software is free and easy to download from the internet.

What are your payment options?

Depending on your location, our payment options include PayPal, Paystack and bank transfer

I am an Author; how can I make my book available on your store?

Yes, please contact us to discuss with us.

Can I download books I bought previously onto my iPhone, iPad or iPod Touch?

Yes, you can always import or download all previously purchased books from your email address.

Will I be able to view my eBooks offline?

Yes. Once the eBooks is downloaded onto your device, you can read them offline anytime anywhere!